AI is helping the help desk

Great customer service builds trust, inspires brand loyalty, and earns repeat business. So it’s no surprise that, according to Deloitte, close to 90 percent of organizations name improving the quality of their customer service as a strategic focus. As the workplace becomes increasingly digital, enterprise IT departments are achieving that goal by adding new members to the team : AI and Machine Learning.

Read more : https://www.computerworld.com/article/3384698/artificial-intelligence-helping-help-desk.html?utm_source=Adestra&utm_medium=email&utm_content=Title%3A%20How%20AI%20is%20helping%20the%20help%20desk&utm_campaign=IDG%20Insider&utm_term=Editorial%20-%20IDG%20Insider&utm_date=20190412062533