Order Management System

 

Client: Global provider of solutions for computer technology

Industry: Computer Technology     

Goal: Build a system for managing mobile broadband and high speed internet orders on a single integrated platform.  

Tech: Symfony, Lamp, Drupal, WordPress

 

getDeveloperSpeak to us about your software development requirements: contact@getdeveloper.net

 

THE CHALLENGE

Implement an online solution that reduces support calls and improves performance during the process of collecting, managing, and fulfilling online orders, for the purpose of offering mobile data, voice plans, and related devices to consumers. The following challenges needed to be addressed:

• Aligning inventory and orders
• Complex shipping schedules and order profiles
• Tracking fulfillment via third-party logistics
• Reporting, analytics, and evaluation

THE SOLUTION

The creation of a system for managing mobile broadband orders, as well as a system for managing high speed internet orders and related devices, on a single top platform. Also, integrating the system within a web-page where orders can be placed directly by end users.

THE RESULTS

By reducing the order completion time, the total number of calls per agent increased by 15%. Support related calls regarding the ordering system reduced by 80% after the introduction of the new system. The entire process is fully integrated in a secure way, eliminating the need for other software or manual data file transfer between applications.

 

getDeveloperSpeak to us about your software development requirements: contact@getdeveloper.net

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